Astratech Systems Integration LLC ("Astratech", "we", "us", or "our") is a premier technology and low-current systems integration firm headquartered in Dubai, UAE. We specialize in enterprise networking, SIRA-compliant CCTV surveillance, biometric access control, high-density structured cabling, audio-visual systems, and 24/7 Annual Maintenance Contracts (AMC).
We are committed to operating with the utmost confidentiality, integrity, and transparency. This Privacy Policy details how we handle information obtained through our official digital platform (astratech.global), our technical consultation engagements, and during the engineering deployment of low-voltage technology solutions.
Because Astratech operates strictly as a B2B enterprise technology integrator, we collect only the necessary technical and corporate communication data required to execute project proposals and service deliverables:
- Corporate Inquiries & Contact Details: When you submit a project consultation request, we collect your name, corporate email address, contact phone number, company name, and specific scope of service requirements (e.g., CCTV, structured cabling, access control).
- Engineering & Site Assessment Specifications: Architectural blueprints, CAD layouts, fiber path coordinates, network rack locations, and facility access permissions provided by your authorized project managers for engineering surveys and BOQ (Bill of Quantities) generation.
- Technical Telemetry & Log Data: Standard server logs when visiting our website, including IP address, browser architecture, referring URLs, and device telemetry to ensure website stability and thwart cyber threats.
All data collected by Astratech is processed lawfully, fairly, and proportionately in strict accordance with UAE Federal Decree-Law No. 45 of 2021:
- Formulating precise technical engineering quotations, schematics, and commercial proposals.
- Executing turnkey installation, hardware provisioning, commissioning, and SIRA-inspection handovers.
- Administering contractual service level agreements (SLAs), emergency on-site technician dispatches, and preventative 24/7 AMC maintenance.
- Maintaining regulatory and audit compliance with UAE statutory security agencies and statutory authorities.
Important Security Mandate:Astratech installs and configures hardware strictly according to UAE Security Industry Regulatory Agency (SIRA) Law No. 12 of 2016. Astratech does not harvest, stream, monitor, or retain private client video surveillance feeds on our external servers.
Surveillance video, biometric logs, and access control audit trails generated by systems we deploy reside solely within the on-premise Network Video Recorders (NVRs), Video Management Systems (VMS), or designated secure client cloud tenancies configured under the client's exclusive administrative custody and encryption keys.
Astratech maintains multi-tiered administrative, physical, and technological security controls to prevent unauthorized access, tampering, or loss of client project documentation:
- End-to-end TLS 1.3 cryptographic protocols on all web platform interactions and API transfers.
- Role-based access control (RBAC) ensuring only assigned project engineers and certified technicians access client site schematics.
- Strict non-disclosure agreements (NDAs) enforced across all our engineering staff, technical subcontractors, and procurement specialists.
In compliance with the UAE Personal Data Protection Law (PDPL), corporate representatives and individuals possess explicit legal rights regarding their personal and corporate records:
- Right of Access: Request verification of records we hold regarding your corporate account.
- Right of Rectification: Request prompt correction of inaccurate or incomplete corporate data.
- Right of Erasure: Request deletion of your contact records following project completion, subject to statutory UAE fiscal or regulatory retention mandates.
If you have inquiries, compliance audits, or requests regarding this Privacy Policy or our engineering governance standards, please reach our dedicated compliance and sales management desk:
